Verification & Uploads
Uploading proof of what you did, and asking for more time.
What Is Verification?
Approved partnerships require verification uploads: Proof of receipt Activation photos or videos
Recaps: What Happens After the Event
For hosts: after your event, share a recap: a few quick answers and photos or videos of the product at your event. Go to Partnerships, turn on Needs action and click Add photos. Reviews take 24–48 hours. If the product never arrived, click I had a problem. If you need more time, ask for an extension. Keeping recaps up to date keeps your account open for new requests.
My Upload Isn't Working
Check that: The file is under 25MB The format is supported (.jpg, .png, or .mp4)
I Need More Time to Upload (Exemption Request)
If you need more time to upload your proof — for example, your event was rescheduled, or the products arrived too late and you will use them at a later event — ask for more time in the app. You do not need to change your event date, and you do not need to contact support.
My Order Was Not Delivered (Exemption Request)
If your order hasn't arrived and you're unable to upload proof: Go to Partnerships and turn on Needs action On the brand's card, click Add photos (or open the three dots menu → Verifications) In the verification window, click I had a problem Choose the Reason Delivery failure and add Details Click Submit request
My Verification Was Rejected (Changes Requested)
If a verification needs changes, the brand's card shows Add photos again. Open it: the verification window shows Changes requested with the reviewer's note. Update what the note asks for, then resubmit with Submit & Continue (feedback questions) or Submit content (photos and videos).
What Does "Collaboration Complete" Mean?
"Collaboration Complete" is an automatic message in your brand chat. It is sent by the system when a partnership is closed out on onbrand — for example, after your verification or an exemption request was approved. It does not confirm that the brand delivered the products or will send a replacement.
Do I Have to Make a Video or Post for Every Product I Receive?
No. After your event you send a short recap: a few photos of the product being used at your moment, and a couple of quick questions.
What If I Only Received a Sample or Sample-Size Product?
The recap is the same for any product size. Show the product being used at your moment and answer the questions.
Why Am I Asked to Complete a Survey or Verify My Partnership?
The recap tells the brand that its product reached your moment and what your guests thought. It is not a content request, and it is not a check on you.
Will Skipping a Survey or Recap Affect Future Partnerships?
An overdue recap pauses new applications. The pause lifts when our team approves the photos you send, or right away when you send a problem report. Partnerships you already have continue as normal.
I'm a Creator with a Large Audience. Does That Change What I Deliver?
No. Every host sends the same recap, whatever the audience size.
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