If you need more time to upload your proof — for example, your event was rescheduled, or the products arrived too late and you will use them at a later event — ask for more time in the app. You do not need to change your event date, and you do not need to contact support.

1. Go to Partnerships and turn on Needs action
2. On the brand's card, click Add photos (or open the three dots menu → Verifications)
3. In the verification window, click I had a problem
4. Choose a Reason (for example Event moved) and add Details
5. Pick the Expected content submission date — the date you expect to upload. It is optional, but it tells us which date to approve.
6. Click Submit request

What happens next:

• While we review your request, this partnership does not count toward blocking your account.
• We review requests within 24–48 hours. Your new upload deadline is the date we approve — usually the date you picked.
• You can see the decision in the verification window.

Yes, you can use products that arrived late at your next event — request more time with the date you expect to upload.

Note: once your verification has been fully approved, the I had a problem button is no longer shown.