Check that:

• The file is under 25MB
• The format is supported (.jpg, .png, or .mp4)

Still stuck?

• Try a different browser, or try on your computer instead of your phone.
• Large videos: trim the clip or upload photos instead.
• Refresh the page and try again.
• If it still fails, contact support. Tell us the brand, the file type and size, and the error you saw.

Running out of time? See I Need More Time to Upload (Exemption Request).