An overdue recap pauses new applications. The pause lifts when our team approves the photos you send, or right away when you send a problem report. Partnerships you already have continue as normal.

If the product never arrived, do not send photos. Click "I had a problem", then choose "Delivery failure". While the report is pending or approved, it removes the recap for that partnership. If our team rejects it, the pause comes back.

Related: What Does "Proposal Creation Blocked" Mean? · My Order Was Not Delivered · What Does "Collaboration Complete" Mean?