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Frequently asked questions
Can't find what you're looking for? Send us a message above.
Our support team typically responds within 1–2 business days. For urgent issues, please include as much detail as possible so we can help you faster.
Use this contact form and describe the issue in detail — include what you were trying to do, what happened, and any error messages you saw. Screenshots are always helpful.
Yes. Go to your account settings and update your email address. You'll receive a confirmation link at the new address before the change takes effect.
Navigate to your profile settings and look for the Social Accounts section. From there you can link your Instagram, TikTok, or other supported platforms to your onbrand profile.
For partnership-related questions, reach out through this form and select "Partnership" as the topic. Our partnerships team will follow up directly.
Billing questions are handled by our support team. Please use this contact form and mention it is a billing enquiry so we can route it to the right person quickly.
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