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Go to your Dashboard → Edit Profile → Manage Connections. Disconnect and reconnect your desired social accounts (TikTok, Instagram, Facebook, etc.). If you're still having trouble, try clearing your browser cache or contact support@onbrand.com.

Go to your Profile Settings and update your information. If a product has already shipped, contact the carrier or email support@onbrand.com.

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Try refreshing the page, clearing your browser cache, or logging out and back in. If the issue continues, include a screenshot and your device/browser info when emailing support@onbrand.com so our team can check it further.

Brands handle approvals individually. Most respond within 2–3 weeks, but timelines vary. If it's been longer, feel free to explore other hosting opportunities on onbrand.

Brands review all submissions individually. If your proposal wasn't accepted, it may be due to product limits or campaign fit. You can still explore other available hosting opportunities anytime.

Submit detailed proposals that explain your event or activation plan, audience, and how the brand benefits. High-quality, transparent submissions improve your chances of approval.