Account & Profile
Creating your account, changing your details, and what brands see.
How Do I Create an Account?
Create an account here: https://www.onbrand.com/auth/register/
Why Is a Phone Number Required?
A phone number is required for account setup and security. Make sure you select the correct country code before entering your number.
How Do I Change My Phone Number?
You can change the phone number on your account at any time: Click your avatar → Account settings Open the Phone number tab Select your country code, then type your new number Click Save Changes
How Do I Change My Phone Number? (Brand Managers)
Click your avatar → Account settings Open the General tab Update Phone Number. Select your country code first Click Save Changes
How Do I Change My Email Address?
Email changes require a manual update by our support team. To request a change, contact support and include both addresses: the email currently on your account and the new email you want to use. Support will reply by email within 24–48 hours to confirm the change.
Can I Change My Account Type?
Your account type (creator or event host) is set when you sign up. You can't change it in your settings.
How Do I Delete or Deactivate My Account?
To deactivate: click your avatar → Account settings → Deactivate account tab → Deactivate Account. Deactivating logs you out and removes your access.
How Do I Reactivate My Account?
You can't reactivate a deactivated account yourself. Contact support from the email address on the account and ask for reactivation. Support will reply by email.
Is There an Age Requirement to Participate in Partnerships?
You must be 18 years or older to create an account and participate in partnerships on onbrand.
How Is My Information Shared on onbrand?
When you submit a partnership request, the brand you applied to can view your profile information and the details included in your proposal. This allows them to properly review your request.
Does onbrand Have a Mobile App?
onbrand does not currently have a mobile app.
Can I Add a Team Member to My Account?
Brand managers can invite teammates: Click your avatar → Brand settings Open Team Click Add new member, enter their email, then click Send invite
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