Onbrand

1. What a Boost does

A Boost places proposals from the selected event (or influencer profile) higher in participating brands’ inbound queues for the duration of the boost window (7 days per credit). It also surfaces a brand-view readout for that window. A Boost does not guarantee a sponsorship, product sample, partnership, response, reply, or any specific outcome. Brands decide independently whom they partner with. An accepted staff-issued guarantee offer has the refund protection described in section 12.

2. Duration and stacking

Each Boost credit adds 7 consecutive days to the selected entity’s active window. If an entity is already boosted, a second credit extends the existing window by 7 more days (it does not run in parallel or double the effect).

3. Pricing and credits

Pricing is displayed at the time of purchase. Paid credits are non-refundable once purchased, except under an accepted staff-issued guarantee offer (section 12). Future price changes do not apply retroactively to credits already in your account. Credits in your account have no cash value and cannot be transferred, sold, or assigned.

4. Payment

Payments are processed by Stripe. You authorize the charge shown at checkout. Any disputed charge is governed by Stripe’s dispute process and these terms.

5. No refunds after activation

Once a credit is applied to an entity (a “Boost is activated”), the corresponding amount is non-refundable. This applies whether or not the Boost produces any visibility, engagement, or partnership outcome, except for the refund protection in section 12.

6. Account standing

Boosts require an onbrand account in good standing. If your account is suspended, restricted, or terminated — including for Terms-of-Service violations, content-verification failures, or fraudulent activity — active Boosts may be cancelled without refund.

7. Scope

A Boost is bound to the entity (event or influencer profile) it was applied to. Boosts cannot be moved to another entity, another account, or transferred. If the boosted entity is deleted, cancelled, or taken down, the remaining Boost time is forfeited.

8. onbrand’s discretion

onbrand may adjust ranking mechanics, pause Boost availability, modify pricing for new purchases, change the duration model, or retire the Boost product. Existing credits continue to honor the terms in effect when they were activated.

9. No unofficial endorsements

Purchasing a Boost does not imply endorsement by onbrand, any brand, or any third party. Any statements, illustrations, or communications outside these terms are not promises of outcome. An accepted staff-issued guarantee offer under section 12 is an express exception.

10. Changes to these terms

We may update these terms; changes are effective when posted. Continuing to purchase or activate Boosts after an update means you accept the updated terms. The guarantee terms saved with an accepted staff-issued offer continue to govern that purchase.

11. Contact

Questions: support@onbrand.com.

12. Staff-issued event Boost guarantee

If onbrand staff issues an event-specific guarantee offer and you accept its terms before paying, you receive one paid event Boost. At least one new product partnership must be confirmed within seven days of the Boost starting, or onbrand automatically refunds the full amount charged to your original payment method. A confirmation means a real product order, not a view, shortlist, pending offer, or a partnership already decided before acceptance. Product delivery may happen later. If your only qualifying order is cancelled before fulfillment, your refund becomes due. A payment that cannot activate the guaranteed Boost is also fully refunded.

The offer page records your event, price, acceptance deadline, exact guarantee terms, activation time and guarantee deadline. Refunds are initiated automatically when due; your bank determines when the funds appear. This guarantee overrides the ordinary no-guarantee, non-refundable and forfeiture provisions above for that purchase only. Existing credits, packs and extensions are excluded. There is no renewal or later charge. Other Boost purchases remain subject to the ordinary terms.