Shipping addresses are connected to your account profile. If you need to update your shipping details, you must add the new address to your account and update it on your proposal.

Please note that address updates are not guaranteed once an order has been shipped. If the brand has already shipped your items, you can reach out to them through the in-platform chat to see if they can still make an update or contact the shipping carrier directly to ask about rerouting or updating the delivery address.

To Add a New Address:

1. Log in to your onbrand account
2. Go to Account settings
3. Click on the Addresses tab
4. Select Add Address and enter the updated information

To Update the Shipping Address on a Proposal:

1. Go to Partnerships
2. Select the brand
3. Click the three dots and choose Edit from the drop-down
4. Update the shipping address and Save

If Edit is greyed out (for example, the brand already approved your proposal):

1. Go to Messages and open the chat with the brand
2. Click the ⋯ button at the top of the chat, then Edit shipping address
3. Change the address, then click Update