onbrand connects brands with event hosts and creators for product sampling partnerships. We aren't affiliated with any brand's online store and don't have access to their order, shipping, or refund systems.

For questions about a brand's products (ingredients, usage, safety, availability) or about an order you placed with the brand directly (order status, returns, refunds), contact the brand through their official contact page or customer support team — they're the best resource for accurate and up-to-date information.

Note: shipping questions about an approved onbrand partnership are different — see "Who Handles Shipping?".