Onbrand

My Social Media Won't Connect

Updated Sep 11, 2026

If onbrand keeps connecting the wrong account, first log in to the correct account on the social platform itself, then open onbrand in a private/incognito browser window and connect from there. A private window won't reuse your cached cookies, so it won't sign you into the wrong account automatically. This is the fastest fix for wrong-account connections on any platform.

Before trying again, make sure:

  • You're logged into the correct social account
  • Your account meets the platform requirements (account active; Instagram Professional + Public; Facebook a Page you manage with Admin access)
  • You refresh the page before reconnecting

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Related articles

  • Why Do I Need to Connect Social Media?
  • What Social Platforms Are Supported?
  • What Are the Social Media Requirements?
  • How Do I Connect My Social Media?
  • How Do I Disconnect or Change a Social Account?
  • Why Is My Social Media Follower Count Not Updating?

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