Verification & Uploads
Uploading proof of what you did, and asking for more time.
What Is Verification?
Approved partnerships require verification uploads: Activation photos or videos
Recaps: What Happens After the Event
For hosts: after your event, share a recap: photos or videos of the product at your event, then a few quick answers. Go to Partnerships, turn on Needs action and click Start recap. After you send your recap, you'll see its status under ⋯ → Your recap. We'll let you know when it's approved, or if anything needs fixing.
My Upload Isn't Working
You can upload photos and videos up to 5 GB each. Supported formats include JPG, PNG, HEIC and MOV. If an upload still fails, check your connection and try again. Still stuck? Contact support. We reply within 48 hours.
What if I can't send my recap on time?
If something got in the way of your recap, tell us in the app instead of waiting.
My Order Was Not Delivered (Exemption Request)
If your order hasn't arrived and you're unable to upload proof: Go to Partnerships and turn on Needs action On the brand's card, click Start recap (or open the three dots menu → Your recap) On that brand's page in the recap, click Report a problem Choose Product never arrived and add any details under Anything else we should know? (optional) Click Send request
My Verification Was Rejected (Changes Requested)
If a verification needs changes, the brand's card shows Needs a fix and a Fix my recap button. Open it: the recap shows the reviewer's note. Update what the note asks for, then resubmit.
What Does "Collaboration Complete" Mean?
"Collaboration Complete" is an automatic message in your brand chat. It is sent by the system when a partnership is closed out on onbrand — for example, after your verification or an exemption request was approved. It does not confirm that the brand delivered the products or will send a replacement.
Do I Have to Make a Video or Post for Every Product I Receive?
No. After your event you send a short recap: a few photos of the product being used at your moment, and 4 quick questions about your own experience. For creators, your recap opens as soon as your order is delivered. You don't need to wait for an event.
What If I Only Received a Sample or Sample-Size Product?
What if I only received a sample or a sample-size product? Send your recap as usual. Take photos of the product you received and answer the brand's questions about your own experience with it. Sample sizes count. Only use Report a problem if the product never arrived, arrived damaged, or arrived too late for your event. Reporting takes that brand out of your recap. Not sure? Contact support before you send. We reply within 48 hours.
Why Am I Asked to Complete a Survey or Verify My Partnership?
The recap tells the brand that its product reached your moment. Each brand asks you 4 quick questions about your own experience: whether it was your first time trying the brand, how the product was, how you feel about the brand, and whether you'd buy from them. It is not a content request, and it is not a check on you.
Will Skipping a Survey or Recap Affect Future Partnerships?
An overdue recap pauses new applications. Only overdue photos count, not unanswered questions: the pause starts 14 days after your event ends if you're a host, or 14 days after your last delivery if you're a creator. The pause lifts when our team approves the photos you send, or right away when you send a problem report. Partnerships you already have continue as normal.
I'm a Creator with a Large Audience. Does That Change What I Deliver?
No. Every host sends the same recap, whatever the audience size.
Still need help?
Our support chat knows everything in these articles and can take it from here.