If you need additional time to upload your proof — for example, your event was rescheduled, or the products arrived too late and you will use them at a later event:

1. Go to Partnerships and turn on Needs action
2. On the brand's card, click Verify (or open the three dots menu → Verifications)
3. In the verification window, click I had a problem
4. Choose a Reason (for example Event moved), add Details, and pick the Expected content submission date
5. Click Submit request

Adding a date will extend your upload deadline until that selected date. You request extensions yourself with this form — there's no need to contact support. Yes, you can use products that arrived late at your next event — request the extension with the date you expect to upload.

Note: once your verification has been fully approved, the I had a problem button is no longer shown.

Exemption requests are reviewed within 24–48 hours.