If something got in the way of your recap, tell us in the app instead of waiting.
- Open your recap: open your event and tap Start recap, or in Partnerships, tap ⋯ on the brand's card and then Your recap.
- Open that brand's page inside your recap and tap Report a problem.
- Pick the reason that fits: Product never arrived, It arrived damaged, Product arrived late, The event moved, or The event was cancelled.
- Tap Send request.
Our team looks at your report. We'll either excuse that brand from your recap, or pause it until a new date, and we'll tell you which. A report takes that brand out of your recap, so only report a brand you really can't recap. You can still send photos for the other brands.
Your situation isn't on the list? Contact support and we'll help. We reply within 48 hours.