You can upload photos and videos up to 5 GB each. Supported formats include JPG, PNG, HEIC and MOV. If an upload still fails, check your connection and try again. Still stuck? Contact support. We reply within 48 hours.
Still stuck?
- Try a different browser, or try on your computer instead of your phone.
- Large videos: trim the clip or upload photos instead.
- Refresh the page and try again.
- If it still fails, contact support. Tell us the brand, the file type and size, and the error you saw.
Running out of time? See What if I can't send my recap on time?.