Onbrand

My Upload Isn't Working

Updated Sep 11, 2026

Check that:

  • The file is under 25MB
  • The format is supported (.jpg, .png, or .mp4)

Did this article help?

Related articles

  • What Is Verification?
  • I Need More Time to Upload (Exemption Request)
  • My Order Was Not Delivered (Exemption Request)
  • My Verification Was Rejected (Changes Requested)
  • What Does "Collaboration Complete" Mean?

Still need help?

Our support chat knows everything in these articles and can take it from here.

Browse the Help Center
Explore event inspirations
Onbrand
Get top brands at your next event
© 2026 onbrand
Getting Started
Claim BrandFor BrandsFor HostsAgency Partners
About
About usHelp CenterContact usPrivacy PolicyPrivacy for InfluencersTerms and Conditions
Social
LinkedInInstagramTikTok

onbrand