My Order Was Not Delivered (Exemption Request)

If your order hasn't arrived and you're unable to upload proof:

1. Go to Partnerships and turn on Needs action
2. On the brand's card, click Start recap (or open the three dots menu → Your recap)
3. On that brand's page in the recap, click Report a problem
4. Choose Product never arrived and add any details under Anything else we should know? (optional)
5. Click Send request

Note: once your verification has been fully approved, the Report a problem button is no longer shown.

After you send your recap, you'll see its status under ⋯ → Your recap. We'll let you know when it's approved, or if anything needs fixing.